Privacy Policy

🔒 Waboom – Privacy Policy Effective Date: 28/9/2025 This Privacy Policy explains how Waboom Technologies Ltd. (“Waboom”, “we”, “our” or “us”) collects, uses, shares, and protects personal data in connection with the use of the Waboom Business Platform and related services (the “Services”). By accessing or using the Services, you (“Customer”, “you”) agree to the practices described below. 1. Data We Collect We may collect the following categories of information: Account Data: Name, email address, phone number, billing information, login credentials. Business & Technical Data: Company details, API usage, device identifiers, IP addresses, and log files. Communications Data: Messages transmitted via WhatsApp Cloud API (metadata such as timestamps, sender/receiver IDs, delivery status; Waboom does not access message content unless required for troubleshooting or compliance). Support Interactions: Information shared when contacting customer support. Threat Intelligence & Security Data: Logs, alerts, and diagnostic information to monitor abuse, fraud, or security risks. 2. How We Use Data We use personal and business data for: Provision and maintenance of the Services. Authentication, fraud prevention, and security monitoring. Billing, account management, and customer support. Compliance with Meta/WhatsApp policies and applicable law. Analytics, product development, and service improvements. Regulatory reporting and lawful business purposes. 3. Legal Basis for Processing (UK GDPR) Our processing of personal data relies on the following bases: Contract: Processing necessary to perform our agreement with you. Legitimate Interests: Fraud prevention, network security, product improvement, business operations. Consent: Where explicitly required (e.g., marketing communications). Legal Obligation: Compliance with applicable laws, regulations, or law enforcement requests. 4. Data Sharing & Transfers We may share data with: Service Providers: Hosting, infrastructure, payment processors, and analytics providers. Affiliates & Partners: For operational, technical, and compliance purposes. Meta/WhatsApp: As required to deliver Cloud API services and comply with platform rules. Regulators or Authorities: Where required by law, regulation, or court order. Business Transactions: In the event of a merger, acquisition, or sale of assets. Where data is transferred outside the UK/EEA, Waboom ensures safeguards such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs). 5. Data Retention Account and billing records are retained for at least six (6) years in line with UK tax and legal obligations. Technical logs may be retained for up to 24 months for fraud/security purposes. Communications metadata is retained as long as necessary to provide the Services. Data may be retained longer where required for legal, compliance, or dispute resolution purposes. 6. Data Security We implement layered safeguards including: Encryption: AES-256 at rest and TLS 1.2+ in transit. Access Controls: Multi-factor authentication and IP allowlisting for administrative systems. Monitoring: Continuous threat detection and intrusion monitoring. However, no system is completely secure. Waboom disclaims liability for breaches beyond its reasonable control. 7. Your Rights (UK & EU Data Subjects) You may have the following rights under UK GDPR: Access to your personal data. Rectification of inaccurate data. Erasure (“right to be forgotten”). Restriction of processing. Data portability. Objection to processing based on legitimate interests. Withdrawal of consent (where processing is based on consent). Requests can be made by contacting privacy@waboom.com . Waboom may require verification before acting on requests. 8. Complaints If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO). 9. Children’s Data The Services are intended for business use and are not directed at children under 16. We do not knowingly collect data from children. 10. Changes to This Policy Waboom may update this Privacy Policy at any time. Updates take effect upon posting. Continued use of the Services constitutes acceptance of the revised Policy. 11. Contact For privacy matters: 📧 privacy@waboom.com 📍 Waboom Technologies Ltd., United Kingdom