User Terms

⚖️ Waboom – Terms of Service Effective Date: 28/9/2025 These Terms of Service (“Terms”) govern the use of the Waboom Business Platform, including the WhatsApp Business Cloud API and related services (the “Services”), provided by Waboom Technologies Ltd., a company registered in the United Kingdom (“Waboom”, “we”, “our” or “us”). By creating an account, accessing, or using the Services, you (“Customer”, “you”, or “your”) agree to be legally bound by these Terms. If you do not agree, you must not use the Services. 1. Accounts and Eligibility 1.1. You must be at least eighteen (18) years old and legally capable of entering into binding contracts. 1.2. Account credentials are personal, confidential, and must not be shared. 1.3. You are responsible for all use under your account. 1.4. Waboom may suspend or terminate accounts immediately, at its sole discretion, without liability. 2. Provision of Services 2.1. Services are provided strictly on an “as is” and “as available” basis. 2.2. Waboom reserves the right to modify, throttle, suspend, or discontinue any Service at its sole discretion, without notice. 2.3. Waboom does not guarantee uptime, error-free operation, or message delivery. 3. Fees, Payments, and Refunds 3.1. All fees are payable in advance and are non-refundable. 3.2. Refunds shall not be issued under any circumstances; at Waboom’s sole discretion, non-cash wallet credits may be provided. 3.3. Non-payment may result in immediate suspension or termination of Services. 4. Customer Data and Privacy 4.1. Customer retains ownership of its data (“Customer Data”). 4.2. Customer grants Waboom a worldwide, royalty-free, irrevocable licence to collect, process, analyse, and use Customer Data (including anonymised or aggregated forms) for: service provision; compliance with applicable law; internal analytics; product development; lawful commercial purposes. 4.3. Waboom is not liable for unauthorised access, interception, or loss of Customer Data. 4.4. Customer must obtain all required end-user consents and maintain a compliant privacy policy. 5. Acceptable Use Customer shall not: Use the Services for unlawful, fraudulent, defamatory, obscene, or harmful activity; Violate WhatsApp or Meta platform policies; Send spam, bulk messages, or prohibited content; Reverse-engineer, resell, sublicense, or misuse the Services; Interfere with or disrupt Waboom systems. Violation may result in immediate suspension or termination, without refund. 6. Intellectual Property 6.1. Waboom and its licensors retain all ownership rights in the Services, APIs, software, and related materials. 6.2. Customer acquires no intellectual property rights other than a limited, revocable licence to use the Services. 6.3. Feedback or suggestions provided by Customer may be used by Waboom without restriction or obligation. 7. Termination 7.1. Customer may terminate with thirty (30) days’ written notice. 7.2. Waboom may terminate immediately, without liability, for any breach or at its discretion. 7.3. Upon termination, Customer must cease using the Services and delete Waboom materials. 7.4. All fees paid remain non-refundable. 8. Disclaimer of Warranties The Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement. 9. Limitation of Liability 9.1. Waboom’s total liability shall not exceed the lower of: (a) fees paid in the three (3) months prior to the claim; or (b) £100 GBP. 9.2. Waboom shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or data. 10. Indemnification Customer shall defend, indemnify, and hold harmless Waboom, its affiliates, directors, officers, and employees against any claims, damages, fines, or expenses arising out of: Customer’s use of the Services; Customer Data; breach of these Terms; third-party claims relating to Customer’s use of the Services. 11. Cybersecurity & Risk Disclaimer Waboom applies layered safeguards including encryption, MFA, IP allowlisting, and threat monitoring. Vulnerabilities are addressed via strict remediation policies. However: No system is risk-free; residual risk remains. Customer is responsible for its own system configurations and regulatory obligations. Waboom disclaims liability for breaches or exposures beyond its reasonable control. 12. Governing Law & Dispute Resolution 12.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales. 12.2. Disputes shall be resolved exclusively by the courts of London, UK. 12.3. To the fullest extent permitted by law, class actions and jury trials are waived. 13. Modifications Waboom may amend these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms. 14. Miscellaneous Services are not HIPAA compliant. Customer may not assign or transfer rights under these Terms without Waboom’s written consent. Waboom may assign freely. If any provision is deemed invalid, the remainder shall remain in effect. These Terms constitute the entire agreement between the parties. 15. Contact For legal matters: 📧 legal@waboom.com 📍 Waboom Technologies Ltd., United Kingdom